Return Policy

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We want you to be completely satisfied with your purchase from Vornyxolezar. Please read this Return Policy carefully to understand your rights and our procedures for returns and refunds.

Return Period

You have 14 calendar days from the date you receive your order to initiate a return. This period begins the day after you receive the item. To be eligible for a return, you must notify us within this timeframe.

Custom-made items may have different return terms, which will be communicated to you at the time of purchase.

Return Conditions

To qualify for a return, items must meet the following conditions:

• Items must be unused and in their original condition
• All original packaging and accessories must be included
• Items must not show signs of wear, damage, or alteration
• The item must be in the same condition as when received
• Proof of purchase must be provided

Items that are damaged, altered, or missing original packaging may be refused for return or subject to reduced refund amounts.

Cost of Return Shipping

If you are returning an item due to our error, such as receiving the wrong item or a defective product, we will cover the cost of return shipping.

For returns initiated by the customer for reasons other than our error, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping service to ensure your return reaches us safely.

All return shipping costs are non-refundable unless the return is due to our error.

Return Process

To initiate a return, please follow these steps:

1. Contact us within 14 days of receiving your order using the contact information provided below
2. Provide your order number and reason for return
3. Wait for confirmation and return authorization from our team
4. Package the item securely in its original packaging
5. Ship the item to the return address provided in your return authorization
6. Keep proof of postage until your refund is processed

We will inspect returned items upon receipt. Refunds will be processed within 14 business days after we receive and verify the returned item.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items that have been specifically created according to your specifications
• Items that have been damaged due to misuse or accidents
• Items that have been altered or modified after purchase
• Items returned after the 14-day return period has expired
• Items without proof of purchase

Please contact us if you have questions about whether your item is eligible for return.

General Legal Requirements

Under New Zealand's Consumer Guarantees Act 1993, you have certain rights as a consumer. Our return policy is in addition to, and does not affect, your statutory rights.

If a product has a fault or does not match its description, you are entitled to a remedy under consumer law, which may include repair, replacement, or refund depending on the circumstances.

This policy applies in addition to any rights you may have under applicable consumer protection legislation.

Order Cancellation Policy

You may cancel your order within 24 hours of placing it, provided that production or shipment has not yet begun. For custom orders, cancellation may not be possible once work has commenced.

To cancel an order, contact us immediately using the contact information provided below. If your order has already been shipped, you will need to follow the return process instead.

Cancelled orders will be refunded to the original payment method within 10 business days.

Refund Procedure

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Please allow 10-14 business days for the refund to appear in your account after we process it. Processing times may vary depending on your bank or payment provider.

If you paid by credit or debit card, the refund will be credited back to the same card. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

Original shipping costs are non-refundable unless the return is due to our error. Any deductions from the refund amount will be clearly communicated before processing.

Contact Information

For returns, cancellations, or questions about this policy, please contact us:

Vornyxolezar
40 Jollys Road
Cromwell 9310
New Zealand
Phone: +64 21 100 5956
Email: admin@vornyxolezar.world

Please include your order number and reason for return when contacting us.